Torrid has written me back.
More to the point a customer service representative not Torrid corporate . And i am going to post that response to my letter to Torrid , and then speak further on it.
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Hello Raven,
Thank you for shopping at Torrid.com! Hope you’re having a wonderful day!
Raven,
Torrid is not going to abandon what it has begun. Rather, it is adding
choices that the young plus size customers have asked us for that they
cannot find from other retailers.
We are definitely holding onto the looks that have always been part of our
assortments, as well as adding choices for the young plus size person who
has said her lifestyle requires more choices than we originally offered
her.
It is important to share with you that many customers have voiced repeated
requests for us to provide more alternatives to them. They want the
younger plus size person to have a place that offers hip, young, current
fashion choices whether it is casual clothes for a student, a dressy
occasion, a sexy club outfit, or someone just beginning their career. We
heard over and over that our customers had many wardrobe needs to fill
their lifestyle alternatives and we were leaving some of them out.
We also learned from many customers that our logo had "stiff, skinny"
letters instead of being representative of something curvy and beautiful.
We also learned that the younger plus size customer did not know we were
plus size. We are proud of being plus size. That's why our logo has
changed from stiff, skinny letters to beautiful, curvy letters with the
words "plus sizes" added.
We hope you will continue to give us a chance, so we may live up to your
expectations and to satisfy your wishes. We are going to work hard at
continuing to create products that are different than the other plus size
retailers offer, with our own unique Torrid detailing and style.
If you need any further assistance please contact us!
Cheers,
Mariela
Customer Service Representative
1.866.867.7431
International: +1.626.709.1188
Thank you for shopping at Torrid.com! Hope you’re having a wonderful day!
Raven,
Torrid is not going to abandon what it has begun. Rather, it is adding
choices that the young plus size customers have asked us for that they
cannot find from other retailers.
We are definitely holding onto the looks that have always been part of our
assortments, as well as adding choices for the young plus size person who
has said her lifestyle requires more choices than we originally offered
her.
It is important to share with you that many customers have voiced repeated
requests for us to provide more alternatives to them. They want the
younger plus size person to have a place that offers hip, young, current
fashion choices whether it is casual clothes for a student, a dressy
occasion, a sexy club outfit, or someone just beginning their career. We
heard over and over that our customers had many wardrobe needs to fill
their lifestyle alternatives and we were leaving some of them out.
We also learned from many customers that our logo had "stiff, skinny"
letters instead of being representative of something curvy and beautiful.
We also learned that the younger plus size customer did not know we were
plus size. We are proud of being plus size. That's why our logo has
changed from stiff, skinny letters to beautiful, curvy letters with the
words "plus sizes" added.
We hope you will continue to give us a chance, so we may live up to your
expectations and to satisfy your wishes. We are going to work hard at
continuing to create products that are different than the other plus size
retailers offer, with our own unique Torrid detailing and style.
If you need any further assistance please contact us!
Cheers,
Mariela
Customer Service Representative
1.866.867.7431
International: +1.626.709.1188
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Now while I am thrilled That I got a response at all; I am fairly disappointed that It was such a general e-mail.
I don't feel that torrid addressed any of my (our) concerns when it comes to quality of product.
It really feels like a canned response.
Additionally the whole diatribe on them changing the logo.. I never said anything about said logo, nor do I have an issue with them changing it.
When I posted the letter to various groups i got quite a few comment on the lack of quality, so clearly this issue is very prevalent.
Again, to you my dear readers, I want more proof/opinions for future letters to Torrid.
I am going to write them back again, and voice again the concerns about quality. If there is more you would like me to address let me know.
Kisses,
Raven
i used to just love stuff at Torrid, about 6 or 7 years ago. really neat stuff, and even being older, i could wear it. now it's so teen-ish that i can't even stand it. and you are right, i used to get stuff that was much better sewn than what it is now. i would just chalk it up to experience, but be happy that you said your peace becaUse maybe they will take it to heart more than they showed. maybe just younger and younger people shop there now. who knows. but i'm glad you did what you did.
ReplyDeletetotal cop-out form letter response....
ReplyDeleteI got kinda a canned email too when I wrote them about the quality of their products. I've pretty much stopped shopping there because I was sick of my clothing falling apart. I don't want to spend that much money to have it not even last a year.
ReplyDeleteSo I complained and they just told me if it's over x amount of time old and it's been worn or it's clearance I can't return/exchange. And they left it at that. I honestly think they don't even care.
I do really miss the old Torrid. I used to get so excited and drive an hour away just to go since there weren't any local ones. It was my favorite store. :c