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Friday, May 17, 2013

The way every retailer should think of customer service!

(this is a personal experience: I have not been offered anything to give this opinion. This message is not sponsored in any way shape or form.)

 Sweet Sweet readers, A modern shopping miracle has happened! A dream of an experience as a customer.. 

 As we all know, I love dresses. But when one wears a dress there are certain things I like to wear under mine. Namely a slip. Weather half or full, they keep your garment fresh and your silhouette sleek. Plus they are more than a touch sexy. 
























 While I know they have gone more than a little out of fashion, I think more women should buy and wear them. They are classic! 

 Some people like spanks or other shapewear, But I am a purest. I need nothing more than a slip. For some reason a simple nylon slip seems to cover my set of preferences, better than anything else. 


















Sadly like all things clothing and plus size the options suck! I searched the internets for days looking for a 3x full slip, and the ones that appeared were not pretty, and or overly expensive. I refuse to spend more than $20 on a slip. The number that I kept coming across was always in the high $30-40 range. 





Then I found by searching 52 nylon slip a little web site, that while plain and simple; heald amazing things! 
I described it to my guy like this: "It's like a classic car, simple and beautiful. Everything you need and nothing you don't."


 
 Look at that clean simplicity! From a graphic design standpoint, I swoon.


Anywho! back to my point...


So I like any thrifty chick go for the closeouts. Make my choices and send off my $$.
This morning I get this email:




Raven, as you know some of the things you ordered were close-outs.
 I noticed you were charged incorrectly for 01774 and I will credit the overcharge back to you credit card through Paypal. 
Now I have a few questions for you.  I have the camisole 01781 that matches the 01773 half slip in a  black 52 available at the close out price of 8.25 and could ship it with this order if you desire.  
The 77014 52 average black and white are sold out BUT I have it available in Pearl Beige if you want that color.
 I also have the 01774 size 52 available in white or black. The item # 77114 I have a tall 52 or a 50 average in white. You did not order this style but it is available if you wish to add it. 
Please advise which color you want or if you want both. Since all the close outs are the same price I can just give you what you want and correct your packing slip to reflect the items you wish to get.
 If you would prefer to call me I will be here until 1 Eastern Time or 10 your time.
 Thanks for wearing Dixie Belle and I look forward to serving you. These close outs are a great steal! Glad you got in on the bargains. I have highlighted in green the items I have in stock. Remember I need a color on the 01774 and I can send both if you wish.  
Claudia.


And that my dear reader was only the start! There are 6 more emails in total making sure I had everything I needed or wanted. Questions I had were answered, and even photos sent to me of items that weren't listed in the close-out section, but that happen to be my size, and also on sale!

I was already very impressed with the service, when this happened:

What size undies do you wear and do you wear cotton or nylon. I could throw in a sample for all the trouble.


WTF! And that was my jaw hitting the desk. 
Nice emails, extra stuff to choose from.. and FREE undies for the trouble?!? 
Yes, Ladies and Gentlemen that right there is the most amazing customer service EVER!

I right then and there have decided, I will never buy a slip from anywhere else ever again. This little simple website is the home of my undergarments.
I will sing their praises, buy their wares, and tell the people I know about this!

All I could do was humbly write this lovely woman Claudia back and tell her thank you, and give her my size.
I then get the corrected copy of my invoice and.. another mind explode




Ok. This is how it shapes up.

01781 blah blah blah                              Price
77114  blah blah blah                                  Price
01774 blah blah blah                               Price
01773 blah blah blah                            Price
77014 blah blah blah                                Price
03511  blah blah blah                              Price
                                                             Total of  Price
                                                                           Price S&H
For a grand total of                                             Price
(*blah blah blah, and prices mine)

I will issue a refund of 4.50 to your card. I have also sent you two slightly irregular panties in the size 15 and 16. We also have 1 nylon panty in a size 17 if you need it.  The 04516 only comes in up to 15  in black, pearl and white. The 16 or 17 only comes in white and it will have a small cord on the front of the panty but the same full cut pattern as the one I am sending to you. hope you enjoy and these will go out today by United postal service. 
Have a great weekend and again thanks for wearing Dixie Belle and please let your friends and family in on the web site! www.dixiebellelingerie.com
                                       Claudia Meyers, Vice President 



Yeah that last bit that says VICE PRESIDENT .. what the what?!?
My head really needed to take a minute to gather its self on that one.


I again thanked Claudia, In typical Raven fashion of complete understated honesty. 
I stated my sincere appreciation, and that I had truly never had a better experience with any other retailer.
In more typical Raven fashion, I then asked for permission to blog about it.  



There you have it kids, My simple story. 
A girl and her slips, going to live happily ever after.

Seriously though, Go buy a slip or 5 from this company they rock and make plus sizes.
Go like them on Facebook, share in my gushy love for them.




Dixie belle slips. See it says classic they know.



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